Warranty & Returns Policy

Moshun^® Limited Warranty for the United States and Canada

Moshun LLC (“Seller”) warrants to the purchaser of any device (“Product”, for the residence or commercial building in which this Product is originally installed (except where prohibited by applicable law), that it is free from defects in materials and/or workmanship for the applicable warranty period stated for the Product (the “Warranty Period”). The warranty period commences from the date of purchase or the date of installation (whichever is later).

The Warranty Period for Residential Products is 10 years. The Warranty Period for Commercial Products is 3 years. Moshun reserves the right to change this warranty at any time (except where prohibited by applicable law).

The proper operation of this Product is dependent on your compliance with the instructions regarding installation, operation, and maintenance and testing. The warranty does not cover damage(s) or defect resulting from the failure to comply strictly with those instructions. If, during the limited warranty period, this Product appears to contain a defect covered by this limited warranty, call (877) MOSHUN6 toll free. You will be advised of shipping instructions when you call. Then send the device, pre-paid and insured, as directed to our service center for warranty repair. Please include a brief description of the problem and a dated proof-of-purchase receipt with any Product returned for warranty repair. Products returned to Seller for warranty repair, which upon receipt by Seller are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Seller’s sole option) at no cost to you and returned pre-paid. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Seller’s sole option. You are responsible for any costs incurred in removing and/or reinstalling the Product or any component.

ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE APPLICABLE LIMITED WARRANTY PERIOD SET FORTH ABOVE FOR THE RELATED COMPONENT(S), AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. SOME STATES AND PROVINCES (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

For the United States Only: Because Seller cannot control the quality of Products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from Seller or an authorized reseller, unless otherwise prohibited by law. Seller reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.

THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE CAUSED BY IMPROPER INSTALLATION, OPERATION OR CARE (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT), LABOR CHARGES FOR REINSTALLING A REPAIRED OR REPLACED PRODUCT, REPLACEMENT OF CONSUMABLE ITEMS (E.G., BATTERIES, TRANSMITTERS AND LIGHT BULBS). THIS LIMITED WARRANTY DOES NOT COVER ANY PROBLEMS WITH, OR RELATING TO, THE DOOR OR DOOR HARDWARE, INCLUDING BUT NOT LIMITED TO THE DOOR CLOSERS, DOOR SPRINGS, DOOR ROLLERS, DOOR ALIGNMENT OR HINGES. THIS LIMITED WARRANTY ALSO DOES NOT COVER ANY PROBLEMS CAUSED BY INTERFERENCE, ACCIDENT, ABUSE, MISUSE, NEGLECT, FIRE, ALTERATION, ANY ACTS OF GOD, INCLUDING, WITHOUT LIMITATION, FIRE, FLOOD, TORNADO, EARTHQUAKE, HURRICANE, EXCESSIVE SNOW, LIGHTING, RIOT, INSURRECTION, ACT OF WAR OR OTHER DISASTER. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.

The disclaimers, exclusions, and limitations of liability under this warranty will not apply to the extent prohibited by applicable law (which may include the Province of Quebec).

SOME STATES AND PROVINCES (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.

Effective Date: October 10, 2025

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Moshun^® Returns Policy

All return and warranty replacement requests should be placed by calling our Technical Support Center at 1-877-MOSHUN6.

Customers can return an unused product, at their own cost, within 30 days of purchase for a full refund. Proof of purchase required.  

Moshun will replace defective, in-warranty items, including shipping, at no charge. Refer to our website for warranty terms.